Daily Archives: December 20, 2009

http://sethgodin.typepad.com/seths_blog/2009/12/in-search-of-customer-intimacy.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+typepad/sethsmainblog+(Seth’s+Blog) In search of customer intimacy Many brands want deep and long-lasting relationships with their customers. Social media makes these interactions even more likely, because it encourages customers to speak up and to connect. The fallacy is believing that whining … Continue reading →