Google has changed the online customer review process. To learn more how Google has 
changed the process, click on my article How Google Has Changed Online Customer Reviews. In this brief post, I will share with you the new Zagat rating system Google will be employing with their online customer review process. Enjoy and prosper.
Google+ Local scores
All scores in Google+ Local are determined by user reviews. Individual user ratings are based on a 0 to 3 point scale. 3 Excellent 2 Very Good 1 Good 0 Poor to Fair We take these ratings, average them, and then multiple by ten to arrive at average scores. 26-30 Extraordinary to perfection 21-25 Very good to excellent 16-20 Good to very good 10-15 Fair to good 0-9 Poor to fair When you’re searching for locations in Google+ Local, you may see these scores depicted in two ways: 
Overall scores When we don’t have enough user ratings on different aspects, we will just show an overall score. An overall score is comparable to a score in the primary aspect for a location, like food for restaurants. Information from Google Support.
